Support and contact

Help guides in the app, an assistant that answers from those guides, and a UK team that replies to every request within one working day.

How help works

A help panel inside the workspace holds written guides for each part of the product.
An assistant answers questions using only those guides, and suggests related questions rather than inventing answers.
If that does not resolve it, you raise a support ticket from the same panel. It captures the page you were on, an optional screenshot and your contact details.
Tickets go to the UK support team and are answered by email, with the conversation kept against the ticket.

Terms of business, refund terms and the privacy notice are published at smart-board.ai/terms.